Last updated: [date]
Shipping
| Destination | Carrier | Cost | Delivery time after dispatch |
|---|---|---|---|
| Latvia | [carrier] | [cost] | [days] |
| Other EU countries | [carrier] | [cost], free on orders over €100 | [days] |
| Outside the EU | [carrier] | [cost] | [days] |
- In stock: dispatched within [number] working days of payment.
- Pre-Order: made in batches. The expected dispatch time is on the product page. If it changes, we tell you by email and you may cancel for a full refund.
- Tracking: you get a tracking number by email when the parcel leaves.
- Outside the EU: import duties, taxes and customs fees may apply and are paid by the buyer.
- Damaged parcel: take photos of the box and the contents and contact us within [number] days of delivery.
Digital products
No shipping. Right after payment:
- SmartTabUI pendant firmware: flash it from the Flash Firmware page while logged in to your account.
- SmartTabUI case files: download them under My Account → Downloads.
Once delivery of a digital product has started, the right of withdrawal no longer applies (see the Terms & Conditions, section 8).
Returns and the right of withdrawal
As a consumer you can withdraw from a hardware purchase within 14 days of receiving it, without giving a reason.
- Tell us by email to [email] or by post, for example with the form below, or use the returns form.
- Send the goods back within 14 days of your notice to: [return address]. Pack them well and include the order number. You pay the direct cost of the return.
- We refund the price and the standard delivery cost within 14 days of your notice, using your original payment method. We may wait until the goods are back or you have sent proof of shipping.
Products that have been installed or wired may have lost value. You are only liable for that loss if it comes from handling beyond what is needed to check the product.
Faulty products
For 2 years from delivery you can claim for defects under the legal guarantee. Contact us before sending anything back: many problems can be solved with a configuration or firmware fix. If a product is faulty, we pay the return shipping and repair, replace or refund it.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: [company name], [address], [email]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:(*) Delete as appropriate.